You can reach our team through live chat for urgent matters, or open a support ticket for issues that require document review or deeper investigation. We also provide an official support email for non-urgent correspondence. Our support staff follow privacy and verification protocols to protect your account and personal data during assistance. Response times vary by channel but we aim to acknowledge all requests promptly.
When contacting support, please include your account ID, a clear description of the issue, relevant screenshots and transaction IDs if applicable. This information helps us identify and resolve issues more efficiently. We handle every request with confidentiality and aim for transparent, helpful communication throughout the resolution process.
For payment-related inquiries, include the transaction ID, method and approximate time when you contact support. This allows our payments team to trace the transaction and liaise with providers to speed up resolution. Withdrawals may be subject to verification checks; if further documentation is needed, our team will provide clear instructions on what to submit. We strive to complete verifications and payment investigations as quickly as possible while maintaining compliance and security standards.
If a payment is delayed, please do not submit duplicate requests through different channels as this can slow processing. Instead, provide requested details in a single support thread to allow our payments specialists to track and update the status efficiently. Clear communication helps achieve timely resolution for both deposits and withdrawals.
| Issue Type | What to Provide | Expected Response Time |
|---|---|---|
| Deposit not credited | Transaction ID and screenshot | Within 24 hours |
| Withdrawal pending | Account verification documents | 24-72 hours |
| Account lock / security | ID verification and recent activity | Within 12-48 hours |
If you or someone you know needs help with gambling behaviour, contact our support team to apply limits or self-exclusion immediately. We provide tools for deposit limits, reality checks, and temporary or permanent account closure upon request. Our team can also provide information about professional support organisations and resources that specialise in problem gambling. We treat such requests with sensitivity and confidentiality, prioritizing user wellbeing above all.
To activate a restriction, support will guide you through the options and confirm the changes with required verifications. These measures are designed to give you control and time to consider your relationship with gaming. We are committed to helping players enjoy our platform responsibly and to providing options that support long-term positive outcomes.
Need help claiming a promotion or resolving an account matter? Reach out and our team will guide you step by step.
Our Help Center contains step-by-step articles covering registration, deposits, withdrawals, verification, and promotions. These resources are designed to provide quick self-service answers and troubleshooting tips. Use the search function to find relevant topics or browse by category to locate guidance for your specific concern. We update articles regularly to reflect platform changes and user feedback.
If you prefer guided assistance, our support agents can walk you through articles and perform actions under your authorization to resolve issues. When contacting support, referencing Help Center article IDs helps speed up the support process and ensures consistent assistance across channels. We aim to make the Help Center a reliable first stop for routine queries.
Click the chat icon on any page to start a live conversation with our support team. Availability is 24/7 for urgent matters.
Only upload clear scans or photos of government ID and proof of address via the secure upload portal on your account page.
Live chat responds immediately; email and ticket responses typically arrive within 24 hours depending on request complexity.
Support availability and expected response times are shown on the Support page and in the Help Center.
